Terms & Conditions

Fire Bowl has been at the forefront of redefining the fine dining experience. Our philosophy is simple: combine the freshest ingredients with innovative techniques to create dishes that not only satisfy but inspire. With three locations across the city, we bring our passion for exceptional cuisine closer to you. Whether it is an intimate dinner or a grand celebration, Fire Bowl creates memories that last a lifetime.

These Terms and Conditions ("Terms") apply to all users of Fire Bowl's restaurants, website, online ordering platform, and mobile applications. By making a reservation, placing an order, or visiting our premises, you agree to be bound by these Terms.

Table reservations are managed through our advanced table management system. Available tables are shown in the TABLES table with status 'AVAILABLE'.

When a reservation is made, a record is inserted into the TABLE_RESERVATIONS table with 'PENDING' status. Upon successful payment, the status changes to 'PAID'.

For reserved tables, waiters can view all confirmed reservations for the day. Once the order is placed, the table becomes an active order. After all menu items are served, the reserved table status changes from 'RESERVED' to 'AVAILABLE'.

An external cron job (triggered every 30 minutes from 9:00 AM to 9:30 PM) automatically updates table statuses based on reservation times.

Orders placed through our online platform are subject to availability and confirmation. Delivery times are estimated based on:

Our delivery system uses:

If no city is within 10km of the customer's location, delivery will be unavailable.

We accept all major credit cards, debit cards, and mobile payment methods. For online orders, we offer:

Refund Process:

Refund Methods:

Earn loyalty points with every order at a rate of 100 LKR = 3 points. Points are calculated based on the final amount paid after all discounts and promotions.

When an item is cancelled, loyalty points are adjusted proportionally to maintain fairness:

The system calculates points based on the final amount after discounts are applied

If a refund is processed for a cancelled item, points are deducted proportionally

The deduction is calculated as a ratio of the refund amount to the original order total

Deducted points are rounded down to ensure customers aren't overcharged

The final points reflect only the items actually received and paid for

This ensures customers retain points only for items they actually received and consumed.

Promo codes can be created in the admin panel and assigned to specific customers for exclusive use.

Your health and safety are our top priority. While we take every precaution to accommodate dietary restrictions, please note that our kitchen handles nuts, gluten, dairy, and other common allergens.

Please inform your server or mention in your online order any allergies or dietary requirements. We will do our best to accommodate your needs, but we cannot guarantee an allergen-free environment.

We strive to create a welcoming atmosphere for all guests. Disruptive behavior, harassment, or non-compliance with our staff's instructions may result in removal from the premises.

We reserve the right to refuse service to anyone who violates our conduct policies or poses a risk to our staff or other guests.

Fire Bowl and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

Our total liability for any claim arising from these Terms shall not exceed the amount paid by you for the specific service or product in question.

We respect your privacy and are committed to protecting your personal information. Customer details are stored after the first order is placed.

Data collected includes: name, contact details, order history, and location data for delivery purposes.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website.

Your continued use of our services after any changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.