Terms & Conditions

These Terms and Conditions ("Terms") form a legally binding agreement between you and Fire Bowl ("Company", "we", "our", or "us"), a fine dining restaurant group established in 2010. These Terms govern your use of our restaurants, website, online ordering platform, and mobile applications (collectively, the "Services").

By making a reservation, placing an order, visiting our premises, or using our digital platforms, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our Services.

Fire Bowl operates three locations, offering a fine dining experience built on quality ingredients and attentive service.

"Company", "we", "our", "us" refers to Fire Bowl and its affiliates.

"Customer", "you", "your" refers to any person using our Services, whether for dining, ordering, or reservations.

"Services" means dine-in, takeaway, delivery, reservations, private events, and any related offering.

"Website" means firebowl.com and any associated app or subdomain.

"Working Day" means any day other than a Saturday, Sunday, or public holiday in Sri Lanka.

Reservations may be made through our Website, mobile application, telephone, or in person, and are subject to availability. A reservation is confirmed only once you receive confirmation from us.

Seating Preferences: We offer a range of seating options, including indoor, outdoor, and rooftop areas. We will try to accommodate your preference, but table assignment is at our discretion based on availability and operational needs.

Reservation Hold: We hold your table for 15 minutes past the reserved time, after which it may be released to other guests.

Ordering In-Restaurant: Where available, guests may place orders directly from their table using our in-house ordering system.

Orders placed through our Website or mobile application are subject to availability and confirmation.

Accuracy of Information: You are responsible for ensuring your order details and delivery address are correct before submitting. We are not responsible for errors resulting from information you provide.

Delivery Coverage: Delivery is available within designated areas only. We reserve the right to decline delivery outside our current service area, and delivery fees may vary by location.

Delivery Times: Estimated delivery times are provided in good faith and may be affected by distance, traffic, weather, or order volume. We are not liable for delays caused by circumstances beyond our reasonable control.

Order Changes: Once an order is confirmed, changes may not be possible if preparation has already begun. Please contact us promptly for urgent requests.

Payment is required in full at the time of service for dine-in, or at the time of ordering for online orders. We accept major cards and other payment methods as offered on our platforms, including cash or card on delivery where applicable.

Payment Processing: Payments are processed through secure third-party providers. We do not store your full card details on our servers.

Pricing: Menu prices may change without notice. The price shown at the time of order is the price you pay. We reserve the right to correct pricing errors.

Service Charge: A service charge may apply to groups of 6 or more and will be shown on your bill before payment. Gratuity is discretionary and non-refundable.

Billing Disputes: Please raise any billing concern with a manager immediately so we can investigate and resolve it.

Currency: All prices are in Sri Lankan Rupees (LKR).

Refunds are issued at our discretion where an order is cancelled before preparation, items are incorrect or unavailable, food quality does not meet our standards, or an order is not delivered.

Refund Methods: Refunds are issued to your Fire Bowl Wallet by default, and may be withdrawn to your bank account. Processing times vary by method and will be communicated at the time of your refund.

Requesting a Refund: Refund requests must be submitted within 24 hours of receiving your order. We are unable to consider requests made after this period, for items already consumed, for orders delivered correctly, or where the customer declines a valid order.

Fire Bowl offers a Loyalty Points Program allowing customers to earn points on qualifying purchases, redeemable for discounts on future orders. Current earning rates and redemption terms are published on our Website and app and may change from time to time.

Refund Adjustments: If a refund is issued on an order, the loyalty points associated with that order will be adjusted accordingly.

Expiry: Points expire 12 months from the date earned.

We reserve the right to modify, suspend, or end the Loyalty Points Program at any time, with reasonable notice.

Our kitchen handles common allergens, including nuts, gluten, dairy, shellfish, eggs, and soy, and we cannot guarantee an allergen-free environment despite reasonable precautions.

It is your responsibility to inform us of any allergy or dietary requirement before ordering. We are not liable for adverse reactions where we were not properly informed in advance.

We offer vegetarian, vegan, and gluten-sensitive options, but cannot guarantee any dish is entirely free of allergens.

We aim to provide a safe, welcoming environment for all guests and staff. We reserve the right to refuse service or remove any guest who engages in harassment, discrimination, disruptive behaviour, or fails to follow reasonable staff instructions.

Alcohol is served responsibly to guests of legal drinking age; valid ID may be requested.

Guests are liable for any damage caused to our property or equipment.

Smoking is not permitted indoors. Pets are not permitted, except registered service animals.

Personal photography is welcome; commercial photography requires prior approval from management.

To the extent permitted by law, Fire Bowl and its affiliates, officers, employees, and agents are not liable for any indirect, incidental, or consequential damages arising from your use of our Services.

Our total liability for any claim relating to these Terms is limited to the amount you paid for the relevant order or service.

We are not liable for issues caused by third-party delivery or payment providers, guest negligence on our premises, loss of personal property, or events beyond our reasonable control.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, or affects your statutory rights.

We collect and use personal information - such as your name, contact details, order history, and delivery address - in accordance with our Privacy Policy, available on our Website.

We do not sell your personal information. We may share limited data with trusted partners who support our operations, such as payment and delivery providers.

You may access, correct, or request deletion of your personal information by contacting us at firebowl@gmail.com.

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka.

Any dispute will first be addressed through informal negotiation, then mediation if needed, and finally binding arbitration under the Arbitration Act of Sri Lanka, seated in Colombo.

You agree to the exclusive jurisdiction of the courts of Sri Lanka for matters not subject to arbitration.

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full effect.

We may update these Terms at any time. Changes take effect once posted on our Website and app, and material changes will be notified by email or in-app notice.

Continued use of our Services after changes take effect means you accept the updated Terms.

Email: firebowl@gmail.com

Address: 123 Main Street, Katugasthota, Sri Lanka