Effective Date: 6 March 2026
This Privacy Policy (“Policy”) explains how Firebowl (“we,” “our,” “us”) collects, uses, stores, and protects information when you use our restaurant management system, including online orders, table reservations, and operational tools (collectively, the “Services”). By using Firebowl, you agree to this Policy. Please read it carefully to understand your rights and our responsibilities.
Firebowl acts as a technology platform that enables restaurants to manage operations and interact with customers. We do not operate restaurants, prepare food, or directly fulfill orders. Responsibility for customer service, food safety, and order fulfillment rests solely with the restaurant.
1.1 Restaurant and Account Information
We collect business-related information such as restaurant name, contact details, login credentials, staff assignments, and operational data required to run the system. This may include billing details and subscription preferences.
1.2 Customer and Order Information
When customers place orders or make reservations, we collect names, phone numbers, order details, reservation information, and payment confirmations necessary for processing and fulfillment.
1.3 Usage Data
We collect system usage data such as login activity, device information, IP address, browser type, and interactions with the platform to maintain performance, detect errors, and improve user experience.
1.4 Cookies and Tracking
We use cookies and similar technologies to improve functionality, remember preferences, and analyze usage. You may control cookies through your browser settings, but disabling them may affect platform performance.
2.1 Service Operation
To operate the platform, manage orders, process reservations, generate reports, and provide system features to restaurants and customers.
2.2 Communication
To send notifications related to orders, reservations, system updates, promotional offers, and support responses. Users may opt out of non-essential communications.
2.3 Security and Fraud Prevention
To detect misuse, prevent unauthorized access, monitor suspicious activity, and maintain platform security.
3.1 With Restaurants
Customer order and reservation data is shared with the relevant restaurant to enable fulfillment and service delivery. Restaurants are responsible for handling this data in compliance with applicable laws.
3.2 Service Providers
We may share data with hosting providers, analytics tools, payment processors, and technical partners required to operate the platform efficiently.
3.3 Legal Requirements
We may disclose information where required by law, regulation, or to protect our legal rights, safety, or property.
We retain data only as long as necessary to operate the system, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data.
We implement reasonable technical and organizational measures to protect data, including encryption, access controls, and monitoring. However, no system is completely secure, and users should exercise caution when sharing information.
Users may request access, correction, or deletion of their data, subject to operational and legal requirements. Requests will be processed within a reasonable timeframe.
Requests can be made through our support channels. Verification may be required to protect user privacy.
Firebowl may integrate with third-party tools such as payment gateways, delivery services, or analytics providers. We are not responsible for their data practices. Users should review their policies separately.
The platform is not intended for children under the age of 13. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.
Firebowl may transfer data across jurisdictions where our servers or service providers are located. We will take steps to ensure appropriate safeguards are in place for international transfers.
We may update this Policy from time to time to reflect changes in practices, technology, or legal requirements. Continued use of the platform indicates acceptance of changes. Updates will be communicated via the platform or email.
For questions regarding this Policy or your data rights:
Email: support@firebowl-smartpos.vercel.app
Phone: +94-11-234-5678
Website: https://firebowl-smartpos-nine.vercel.app