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Privacy Policy

Your privacy matters to us. Learn how we protect your information.

Fire Bowl ("Company", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our Services.

By using our Services, you consent to the practices described in this Policy.

We collect the following types of information:

Personal Information: Name, email address, phone number, billing address, and payment details.

Order Information: Order history, preferences, dietary requirements, and special requests.

Location Information: Your delivery address and, where you allow it, your device location, used to route and estimate your delivery.

Device Information: IP address, browser type, device identifiers, and operating system.

Account Information: Details you provide when creating a profile, stored to support faster and more personalized service on future visits.

We use your information for the following purposes:

Service Delivery: Process orders, reservations, and payments efficiently.

Communication: Send order confirmations, updates, and support responses.

Personalization: Tailor your dining experience and recommendations.

Analytics: Improve our Services and develop new features.

Security: Detect misuse, prevent fraud, and ensure system integrity.

We respect your privacy and do not sell your personal information to third parties.

We may share information with:
▸• Our restaurants for order fulfillment and reservation management
▸• Payment processors and delivery partners for service completion
▸• Legal authorities when required by applicable law

All partners maintain the same level of data protection and confidentiality.

With your permission, we use location data to determine your delivery address, provide accurate delivery time estimates, and confirm whether your address falls within a serviceable area.

You may disable location access at any time in your device settings; note that this may limit certain delivery features.

We use cookies and similar technologies to enhance your experience:
▸• Session cookies maintain your login status and preferences
▸• Preference cookies remember your settings and choices
▸• Analytics cookies help us improve our Services and understand usage

You can manage cookies in your browser settings at any time.

We implement industry-standard security measures:
▸• Encryption for data transmission (TLS/SSL) and storage
▸• Access controls and authentication protocols
▸• Regular security audits and monitoring

While we strive to protect your data, no system is 100% secure.

We retain data only as long as necessary:
▸• Active orders: For operational purposes and customer support
▸• Customer profiles: For personalized service and preferences
▸• Transaction records: Up to 7 years for legal and compliance requirements

You may request deletion of your data at any time.

You have the following rights regarding your personal information:
▸• Access your personal information we hold
▸• Correct inaccurate or incomplete information
▸• Request deletion of your data
▸• Opt out of marketing communications
We keep you informed through various channels:
▸• In-App notifications for order updates and promotions
▸• Email confirmations and promotional offers
▸• SMS for immediate order awareness

You may opt out of non-essential notifications at any time.

Our mobile app collects the following data:
▸• Device information for compatibility and performance
▸• Push notification preferences and tokens
▸• Offline data synchronization status
▸• Camera access for QR code scanning (with permission)

We request only necessary permissions for core functionality.

Your information may be transferred to and processed in Sri Lanka.

We ensure appropriate safeguards for international transfers.

By using our Services, you consent to such transfers.

We comply with applicable data protection laws.

Our Services are not directed to children under 13 years of age.

We do not knowingly collect information from minors.

If we discover such data, it will be deleted promptly.

Parents or guardians may contact us for further inquiries.

We may update this Policy periodically to reflect changes.

Changes will be posted on this page with an updated date.

Continued use of our Services constitutes acceptance of updates.

We encourage you to review this Policy regularly.

If you have any questions about this Privacy Policy, please contact us:

Email: firebowl@gmail.com

Address: 123 Main Street, Katugasthota, Sri Lanka

© 2026 Fire Bowl. All rights reserved.

Privacy Policy•Terms of Service•Cookie Policy•Data Protection