Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your personal information.

Information We Collect

We collect information that you provide directly to us through various interactions:

▸• Account Creation: Name, email address, phone number

▸• Reservations: Dining preferences, special requests, table preferences

▸• Online Orders: Delivery address, payment information, order history

▸• Customer Profile: First order details are stored to build customer profiles

▸• Location Data: GPS coordinates for delivery zone identification (accuracy: 5-10 meters)

Customer contact details are automatically stored once they place their first order.

How We Use Your Information

Your information is used to provide and improve our services:

▸• Process reservations, orders, and payments

▸• Personalize your dining experience and offers

▸• Send order confirmations and delivery updates

▸• Calculate delivery zones using Geolocation API

▸• Determine delivery fees based on city zone identification

▸• Estimate delivery time using Haversine formula for distance calculation

▸• Send customer notifications for order status updates

▸• Improve our services through analytics and research

▸• Comply with legal obligations

Data Storage & Security

We implement robust security measures to protect your data:

▸• Encryption for data transmission and storage

▸• Access controls and authentication protocols

▸• Regular security audits and monitoring

▸• Supabase Realtime for live database updates

▸• Secure cloud infrastructure with backup systems

While we strive to protect your data, no method of transmission over the internet is 100% secure.

Location Data & Delivery

We collect location data to provide accurate delivery services:

▸• Browser Geolocation API captures GPS coordinates every 2-3 seconds

▸• Coordinates are used to identify the customer's city zone

▸• Delivery fee is calculated based on the identified zone

▸• Straight-line distance from branch to customer is calculated using the Haversine formula

▸• Estimated delivery time is determined based on the distance

If your location is beyond 10km from any city center, delivery will be unavailable.

Cookies and Tracking

We use cookies and similar tracking technologies to:

▸• Enhance your browsing experience

▸• Remember your preferences and session information

▸• Analyze site traffic and user behavior

▸• Personalize content and promotional offers

You can manage cookie preferences in your browser settings. Third-party services we use may also place cookies.

Customer Notifications

We keep you informed throughout your order journey:

▸• Order confirmation and preparation updates

▸• Food preparation time estimates

▸• Delivery progress with live rider tracking

▸• Order completion and delivery confirmation

▸• Refund and wallet credit notifications

▸• Promotional offers and loyalty point updates

Notifications are sent via in-app, email, and SMS based on your preferences.

Data Retention

We retain your data only as long as necessary:

▸• Active orders: Retained for operational purposes

▸• Customer profiles: Maintained for personalized service

▸• Transaction records: Kept for financial and legal compliance

▸• Wallet transactions: Retained for audit purposes

▸• Order history: Available for customer reference

You may request deletion of your data at any time.

Mobile App Data

Our mobile app collects additional data for enhanced functionality:

▸• Device information and app usage statistics

▸• Push notification preferences

▸• Offline data synchronization

▸• Online/offline status detection with cloud sync indicators

▸• Real-time order tracking with live rider progress bar

When internet disconnects, the app operates offline without console errors, showing appropriate sync status.

Your Rights

You have the following rights regarding your personal information:

▸• Access: Request a copy of your data

▸• Correction: Update inaccurate or incomplete information

▸• Deletion: Request removal of your data

▸• Withdrawal: Opt-out of marketing communications

▸• Data Portability: Transfer your data to another service

To exercise these rights, contact us at privacy@firebowl.com. We respond within 30 days.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

If we become aware of such collection, we will take immediate steps to delete the information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in practices, technology, or legal requirements.

Changes will be posted on this page with the updated date. We encourage you to review this policy regularly.

Continued use of our services after changes constitutes acceptance of the new policy.