Effective Date: 6 March 2026
This Refund and Cancellation Policy (“Policy”) outlines the terms under which Firebowl SmartPOS (“we,” “our,” “us”) handles refunds, cancellations, and subscription-related payments for the Firebowl SmartPOS platform and its related services (collectively, the “Services”). By purchasing or subscribing to our Services, you agree to the terms described in this Policy.
Our goal is to maintain fair and transparent billing practices while ensuring the sustainability of the platform and its services.
1.1 Payment Requirement
Certain features of Firebowl SmartPOS may require a paid subscription or service fee. By subscribing to any paid plan, you agree to pay the applicable fees associated with the selected subscription tier.
1.2 Billing Cycle
Subscription fees may be billed on a monthly, annual, or one-time basis depending on the plan selected. Payments must be completed through the approved payment methods available on the platform.
1.3 Automatic Renewal
Some subscription plans may automatically renew at the end of each billing cycle unless canceled before the renewal date. By subscribing, you authorize Firebowl SmartPOS to charge the applicable renewal fee using your chosen payment method.
2.1 General Refund Policy
Unless otherwise stated, payments made for Firebowl SmartPOS subscriptions or services are generally non-refundable. Once a payment has been processed, it cannot be reversed except under the conditions outlined in this Policy.
2.2 Technical Issues
Refunds may be considered if users experience verified technical issues that prevent the proper use of the Services and where the issue cannot be resolved by our support team within a reasonable time.
2.3 Duplicate Charges
If a duplicate payment or accidental charge occurs due to a billing system error, users may request a refund for the duplicate transaction after verification by our billing team.
Refunds will generally not be issued in the following circumstances:
4.1 User Cancellation
Users may cancel their subscription at any time through their account settings or by contacting our support team. Cancellation will prevent future billing but does not automatically trigger a refund for the current billing cycle.
4.2 Effect of Cancellation
After cancellation, users will continue to have access to the paid features of the Service until the end of the current billing period, after which access may be downgraded or terminated depending on the subscription type.
5.1 Request Submission
To request a refund, users must contact our support team with details of the transaction, including payment date, amount, and the reason for the refund request.
5.2 Review Process
All refund requests are reviewed on a case-by-case basis. Firebowl SmartPOS reserves the right to approve or deny refund requests depending on the circumstances and evidence provided.
5.3 Processing Time
Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on the payment provider and financial institution involved.
Firebowl SmartPOS reserves the right to update or modify this Refund and Cancellation Policy at any time. Any updates will be published on the website with a revised effective date. Continued use of the Services after such changes constitutes acceptance of the updated Policy.
If you have any questions regarding this Refund and Cancellation Policy, please contact us:
Email: support@firebowl-smartpos.vercel.app
Website: https://firebowl-smartpos-nine.vercel.app