TermsPrivacyRefund

Refund Policy

Understanding refunds, wallet credits, and point adjustments.

Fire Bowl ("Company", "we", "our", or "us") is committed to customer satisfaction. This Refund Policy explains when and how refunds are issued for orders placed through our Services.

By placing an order with Fire Bowl, you agree to the terms of this Policy.

Refunds are issued at our discretion in the following circumstances:
▸• Order cancelled before preparation begins
▸• Incorrect items received
▸• Food quality issues
▸• Non-delivery of an order
▸• An item is unavailable and cancelled by the kitchen

Refund requests must be submitted within 24 hours of receiving your order.

Approved refunds are issued through one of the following methods:

Fire Bowl Wallet: Our default method - credited instantly for use on future orders.

Wallet Withdrawal: Transfer from your Fire Bowl Wallet to your bank account, typically within 2–3 business days.

Bank Withdrawal: Direct transfer to your bank account, typically within 3–5 business days.

Actual processing times may vary depending on your bank or card issuer.

For delivery and self-pickup orders, refunds may apply where:
▸• An order is not delivered, or is significantly delayed
▸• Items are missing or incorrect
▸• Food quality is unsatisfactory
▸• An order is cancelled before preparation begins

This applies regardless of whether payment was made online, by card on delivery, or by cash on delivery.

For issues during your visit, please raise them with your server or manager at the time so we can resolve them immediately.

Depending on the situation, we may offer:
▸• A partial refund to your Fire Bowl Wallet
▸• A complimentary replacement item
▸• A dining credit for a future visit
▸• A full refund, in exceptional circumstances

Where a refund is issued, any loyalty points earned on the refunded amount will be adjusted accordingly, so that points reflect only the items you actually received and kept.

Refunds are not available in the following situations:
▸• Items that have already been fully consumed
▸• Orders delivered correctly but not collected or received
▸• Requests made more than 24 hours after delivery
▸• Errors made by the customer when placing the order
▸• Refusal to accept a valid, correctly fulfilled order

We reserve the right to decline refund requests that do not meet the criteria in this Policy.

For help with a refund, please contact our support team:

Email: firebowl@gmail.com

Address: 123 Main Street, Katugasthota, Sri Lanka

© 2026 Fire Bowl. All rights reserved.

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